Tuning File Service
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Privacy policy

Last updated: 22 August 2026

At Ni Tuning, accessible via nituning.com, we are committed to safeguarding the privacy and security of all personal data provided by our website visitors, clients, and partners. This Privacy Policy details how we collect, manage, process, and protect your information when you interact with our platform and services.

1. Core Principles of Data Handling

We process all personal records in accordance with standard legal data protection frameworks, guided by the following principles:

  • Legality and Transparency: Personal details are processed lawfully, fairly, and transparently based on explicit consent or legal necessity.
  • Purpose Limitation: Information is collected strictly for defined operational purposes and is not repurposed.
  • Data Protection: Technical and organizational security standards are maintained to prevent unauthorized access, loss, or misuse.

2. Information We Collect

Depending on how you use our platform — whether submitting an inquiry, creating a user profile, requesting a quotation, or communicating via phone or email — we may collect:

  • Full name and primary contact details
  • Business entity information (company name, Tax ID / VAT number, and registration details)
  • Email address and telephone number
  • Vehicle specifics and technical requirements related to the requested service
  • Automatically generated technical log data recorded in our server logs (IP address, browser type, and device information), and a small number of strictly necessary and functional first-party cookies. We do not use third-party analytics, advertising, or tracking cookies — see "Cookies We Use" below.

3. Scope and Legal Basis for Processing

We utilize collected information exclusively to:

  • Generate service quotes and execute requested technical solutions
  • Provide customer support and address service-related communications
  • Issue service status updates, operational notices, and administrative alerts
  • Distribute technical news or platform updates (subject to prior explicit opt-in consent)
  • Optimize system performance and improve user experience across our web infrastructure

4. Data Retention Periods

We retain personal information only for the duration necessary to fulfill the intended operational or legal requirements:

  • General Inquiries: Communication records are retained until the request is resolved, or automatically purged after 90 days if no service agreement is established.
  • Registered User Accounts: User profiles remain active until the account is closed or a deletion request is formally submitted.
  • Accounting Records: Invoices and billing documentation are retained for a period of 7 years in compliance with statutory financial regulations.

5. Third-Party Data Disclosures

Ni Tuning does not sell, trade, or monetize your personal data under any circumstances. Information is shared only with verified entities when essential for service delivery:

  • Authorized technical hardware/software providers directly involved in completing your service order.
  • Infrastructure sub-processors (hosting providers, systems management) operating under strict non-disclosure and security agreements.
  • Public authorities or legal entities when required by applicable law or judicial order.

6. Security Infrastructure

We apply rigorous security protocols to ensure your data remains secure:

  • Full site-wide SSL encryption to secure data transmission via online forms.
  • Restricted data access limited strictly to authorized staff members requiring access for operational duties.
  • Enforced password access controls and continuous server security updates.

7. Cookies We Use

We use a small number of first-party cookies that are necessary for the website to function and to remember settings you choose. We do not use third-party analytics, advertising, or tracking cookies, so no cookie on this site requires your prior consent.

  • ni_tuning_file_service_session — keeps your session while you use the site (your sign-in state and the information you are entering). Strictly necessary. Expires after about 11 hours.
  • XSRF-TOKEN — protects forms against cross-site request forgery. Strictly necessary. Expires after about 11 hours.
  • known_device — set when you sign in, so a device you trust is not asked for a new sign-in code every time. Strictly necessary. Expires after 180 days.
  • site_locale — remembers the language you selected. Functional; set only if you change the language. Expires after 365 days.
  • site_theme — remembers your light or dark preference. Functional; set only if you change the theme. Expires after 365 days.
  • PayPal — when you pay for credits, PayPal's checkout sets its own cookies to process the payment securely. These load only on the payment step and are governed by PayPal's own privacy policy.

You can delete or block cookies in your browser settings. Blocking the strictly necessary ones will prevent you from signing in or submitting forms.

8. Consumer Rights

As a user, you hold full rights regarding your personal records held by Ni Tuning:

  • Right to access and review your stored data
  • Right to request corrections or updates to inaccurate information
  • Right to complete profile erasure ("Right to be Forgotten")
  • Right to withdraw previously given consent for marketing or newsletter communications at any time

To exercise any of these rights or to request account removal, please submit a written request to info@nituning.rs.

9. Contact Information

If you have questions regarding this Privacy Policy or wish to make a data-related request, please reach out via:

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