Refund policy

Last updated: 22 August 2026

This Refund Policy explains when credits and payments are returned. It restates the relevant clauses of our Terms of Service; where the two differ, the Terms of Service govern.

1. Digital, Made-to-Order Service

Access to file processing and custom engineering solutions is paid for with platform credits purchased in advance. Each order covers the technical labor, time, and engineering analysis applied to your file. Because our service consists of customized digital modifications produced specifically for you, all transactions are final, and no cash or monetary refunds will be issued under any circumstances.

2. When Credits Are Restored

While the Platform maintains an extensive list of supported ECUs, vehicles, and protocols, compatibility is not guaranteed for unlisted or highly modified configurations. If an uploaded file cannot be modified or serviced due to technical limitations, the transaction will be canceled, and the deducted credits will be fully restored to your Platform balance for future use.

Restored credits remain tied to your account and, like all credits, cannot be transferred between accounts or converted into cash.

3. Right of Withdrawal

Services provided via the Platform are bespoke, digital engineering tasks initiated immediately upon request. By uploading a file or requesting a custom software modification, you explicitly consent to immediate performance of the service and acknowledge the complete loss of any statutory right of withdrawal or cancellation once file processing has commenced.

4. Files Modified Elsewhere

The Company is not responsible for troubleshooting, correcting, or rewriting files previously modified by third-party tuners or software. Requested services are executed strictly based on the options selected and paid for during submission, and are not grounds for a refund of credits already spent.

5. Raising a Problem

Support tickets are the sole channel for resolving file-related anomalies or technical inquiries. If something is wrong with a delivered file, open a ticket through your account so we can review it and, where a restoration applies, return the credits to your balance.

For anything else, contact us at info@nituning.rs.