Tuning File Service
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Terms of service

Last updated: 22 August 2026

Section 1. Overview & Operational Scope

These Terms of Service govern all interactions, credit purchases, file operations, and software service deliveries conducted through the web platform nituning.com ("the Platform"), operated by Ni Tuning ("the Company"). By registering an account, submitting files, or acquiring platform credits, you ("the Client") agree to be bound by these provisions in full.

Section 2. Platform Account Rules & Verification

  • Single Account Limit: Each Client or business entity is permitted to register and operate exactly one account on the Platform. The creation of duplicate, alternative, or proxy accounts — specifically to exploit promotional credits, trial offers, or system incentives — is strictly prohibited.
  • Enforcement: If duplicate accounts are detected, all associated profiles will be immediately suspended or permanently terminated without prior notice, and any stored balances will be forfeited.
  • Accuracy: Clients are responsible for ensuring that all registration data, including business identifiers and contact information, remains accurate and up to date.

Section 3. Prepaid Credit System

  • Mechanics: Access to automated file processing, custom engineering solutions, and digital deliverables requires the use of platform credits purchased in advance.
  • Validity: Credits credited to an active account do not expire and remain valid as long as the account remains in good standing.
  • Non-Transferability & Account Termination: Credits are strictly tied to the registered profile. If an account is closed, deleted, or suspended due to a breach of these Terms, all remaining credit balances are automatically rendered void. Credits cannot be transferred between accounts or converted into fiat currency.

Section 4. Custom File Delivery & Support Policy

  • Labor-Based Service Model: The Client acknowledges that payments and credit deductions cover the technical labor, time, and engineering analysis applied to digital files. Because our service consists of customized digital modifications, all transactions are final, and no cash or monetary refunds will be issued under any circumstances.
  • Unsupported Systems: While the Platform maintains an extensive list of supported ECUs, vehicles, and protocols, compatibility is not guaranteed for unlisted or highly modified configurations. If an uploaded file cannot be modified or serviced due to technical limitations, the transaction will be canceled, and the deducted credits will be fully restored to the Client's Platform balance for future use.
  • Existing Third-Party Modifications: The Company is not responsible for troubleshooting, correcting, or rewriting files previously modified by third-party tuners or software. Requested services will be executed strictly based on the options selected and paid for during submission.
  • Technical Support: Support tickets are the sole channel for resolving file-related anomalies or technical inquiries. Clients must utilize the internal ticket system to request adjustments within reasonable parameters.

Section 5. Cancellation & Right of Withdrawal

  • Digital Goods Exemption: Services provided via the Platform involve bespoke, digital engineering tasks initiated immediately upon request. By uploading a file or requesting a custom software modification, the Client explicitly consents to immediate performance of the service and acknowledges the complete loss of any statutory right of withdrawal or cancellation once file processing has commenced.

Section 6. Pricing, Hardware Requirements & Warranties

  • Pricing Modifications: The Company reserves the right to adjust credit costs for individual services or digital files at any time. Active quotes or pending transactions are guaranteed at the rate specified at the time of order placement.
  • Client Responsibilities: The Client assumes full responsibility for ensuring that the hardware, programming interfaces, and diagnostic equipment used to read and write files are fully functional and capable of executing the operation. The Company provides no warranty for hardware failures, power interruptions, or improper writing procedures on the Client's end.

Section 7. System Modifications & Revisions

The Company reserves the right to update these Terms of Service, platform features, or operational protocols at any time. Continued use of the Platform following any modifications constitutes full acceptance of the updated Terms.

Contact & Support

For technical inquiries or ticket escalations regarding your account balance:

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